LEGAL
TERMS

LEGAL NOTICE & PRIVACY POLICY

LEGAL NOTICE

  1. Legal information and acceptance

In compliance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the company's identification details are set out below. This Internet portal is made available to users by the company, whose identification details are as follows

Company Name: GRISOMA HOTELERA, S.L.
TAX ID: B57116923
Registered Address: C/ Edgar Neville, s/n. Marbella. C.P. 29660. Málaga
Telephone 952899700
Email: informatica@guadalpinhotelbanus.com
Registry data: Registro Mercantil de Málaga T 1881 , F 68, S 8, H PM
40058, I/A 2 (13.08.10)

This legal notice sets out the general conditions governing access to and use of this website, hereinafter "the website". The use of the website implies the express and full acceptance of these general conditions in the version published at the time the user accesses it, without prejudice to the particular conditions that may apply to some of the specific services of the website.

Access to the website is free of charge except for the cost of connection through the telecommunications network supplied by the access provider contracted by users. Certain services are exclusive to our clients and access to them is restricted.

The use of the Portal confers the condition of Portal user (hereinafter, the 'User') and implies acceptance of all the conditions included in this Legal Notice. The provision of the Portal service is limited to the time at which the User is connected to the Portal or to any of the services provided through it. Therefore, the User must read this Legal Notice carefully each time he/she intends to use the Portal, as the Portal and its conditions of use set out in this Legal Notice may undergo modifications.

Some Portal services accessible to Internet users or exclusive to GRISOMA HOTELERA, S.L. clients may be subject to specific conditions, regulations and instructions which, where applicable, replace, complete and/or modify the present Legal Notice and which must be accepted by the User before the corresponding service is provided.

  1. Intellectual and industrial property

This website and the contents it contains are protected by current legislation on intellectual property.

GRISOMA HOTELERA, S.L. is the owner or licensee of all the intellectual and industrial property rights of its website, as well as of the elements contained therein. Therefore, the reproduction, distribution, public communication and transformation of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, is expressly prohibited without the authorisation of Terms and Conditions.

The trademarks, trade names or distinctive signs are owned by GRISOMA HOTELERA, S.L. or third parties, and it may not be understood that access to the Portal confers any right over the aforementioned trademarks, trade names and/or distinctive signs.

All products and services on these pages that are NOT the property of GRISOMA HOTELERA, S.L. are registered trademarks of their respective owners and are recognised as such by our company. They only appear on the GRISOMA HOTELERA, S.L. website for promotional and information gathering purposes. These owners may request the modification or elimination of the information belonging to them.

  1. Terms of use of the portal

3.1 General

The User undertakes to make correct use of the Portal in accordance with the Law and this Legal Notice. The User shall be liable to GRISOMA HOTELERA, S.L. or to third parties for any damages that may be caused as a result of non-compliance with this obligation.

It is expressly forbidden to use the Portal for purposes harmful to the property or interests of GRISOMA HOTELERA, S.L. or third parties or which in any other way overload, damage or render useless the networks, servers and other computer equipment (hardware) or computer products and applications (software) of GRISOMA HOTELERA, S.L. or third parties.

3.2 Contents

The User undertakes to use the Contents in accordance with the Law and this Legal Notice, as well as with any other conditions, regulations and instructions that may be applicable in accordance with the provisions of clause 1.

By way of example only, the User, in accordance with current legislation, must abstain from:

  • Reproducing, copying, distributing, making available, publicly communicating, transforming or modifying the Contents except in cases authorised by law or with the express consent of GRISOMA HOTELERA, S.L. or whoever holds the ownership of the exploitation rights, as the case may be.
  • Reproduce or copy for private use the Contents that may be considered as Software or Database in accordance with current legislation on intellectual property, as well as their public communication or making them available to third parties when these acts necessarily imply reproduction by the User or a third party.
  • Extracting and/or reusing all or a substantial part of the Contents of the Portal as well as the databases that GRISOMA HOTELERA, S.L. makes available to the Users.

3.3 Introduction of links to the Portal

Internet users who wish to introduce links from their own web pages to the Portal must comply with the conditions detailed below, without ignorance of these conditions avoiding the responsibilities derived from the Law:

The link will only link to the home page or main page of the Portal but may not reproduce it in any way (online links, copy of texts, graphics, etc).

It shall be prohibited in any case, in accordance with the applicable legislation in force at any given time, to establish frames of any kind that surround the Portal or allow the Contents to be viewed through Internet addresses other than those of the Portal and, in any case, when they are displayed together with contents outside the Portal in such a way that: (I) produces, or may produce, error, confusion or deception in users as to the true origin of the service or Contents; (II) involves an act of unfair comparison or imitation; (III) serves to take advantage of the reputation of the brand and prestige of GRISOMA HOTELERA, S.L.; or (IV) in any other way is prohibited by current legislation.

No false, inaccurate or incorrect statement may be made from the page that introduces the link about GRISOMA HOTELERA, S.L., its partners, employees, clients or about the quality of the services it provides.

Under no circumstances shall it be stated on the page where the link is located that GRISOMA HOTELERA, S.L. has given its consent to the insertion of the link or that it otherwise sponsors, collaborates with, verifies or supervises the services of the sender.

The use of any word, graphic or mixed brand or any other distinctive sign of GRISOMA HOTELERA, S.L. within the sender's page is prohibited except in cases permitted by law or expressly authorised by GRISOMA HOTELERA, S.L. and provided that, in these cases, a direct link to the Portal is permitted in the manner established in this clause.

The page that establishes the link must comply faithfully with the law and may not under any circumstances provide or link to its own or third party content that: (I) are unlawful, harmful or contrary to morals and good customs (pornographic, violent, racist, etc.); (II) induce or may induce in the User the false conception that GRISOMA HOTELERA, S.L. subscribes to, endorses, adheres to or in any way supports the ideas, statements or expressions, legal or illegal, of the sender; (III) are inappropriate or not pertinent to the activity of GRISOMA HOTELERA, S.L. in view of the place, contents and subject matter of the sender's web page.

  1. Exclusion of liability

4.1 From the information

Access to the Portal does not imply any obligation on the part of GRISOMA HOTELERA, S.L. to check the truthfulness, accuracy, adequacy, suitability, completeness and timeliness of the information provided through it. The contents of this page are of a general nature and do not constitute, in any way, the provision of legal advice or any other type of service, and therefore this information is insufficient for the User to make personal or business decisions.

GRISOMA HOTELERA, S.L. shall not be liable for decisions taken on the basis of the information provided on the Portal nor for any damages caused to the User or third parties as a result of actions based solely on the information obtained on the Portal.

4.2 From the quality of service

Access to the Portal does not imply any obligation on the part of GRISOMA HOTELERA, S.L. to control the absence of viruses, worms or any other harmful computer element. It is the responsibility of the User, in any case, to ensure the availability of adequate tools for the detection and disinfection of harmful computer programmes.

GRISOMA HOTELERA, S.L. shall not be held responsible for any damage caused to the computer equipment of Users or third parties during the provision of the Portal service.

4.3 From the availability of the service

Access to the Portal requires services and supplies from third parties, including transport through telecommunications networks whose reliability, quality, continuity and operation is not the responsibility of GRISOMA HOTELERA, S.L. Consequently, the services provided through the Portal may be suspended, cancelled or become inaccessible, prior to or at the same time as the Portal service is provided.

GRISOMA HOTELERA, S.L. shall not be liable for damages of any kind caused to the User as a result of failures or disconnections in the telecommunications networks that lead to the suspension, cancellation or interruption of the Portal service during or prior to the provision of the same.

4.4 Of the contents and services linked to through the Portal

The Portal access service includes technical linking devices, directories and even search tools that allow the User to access other Internet pages and portals (hereinafter, 'Linked Sites'). In these cases, GRISOMA HOTELERA, S.L. acts as an intermediary service provider in accordance with article 17 of Law 34/2002, of 12 July, on Information Society Services and Electronic Commerce (LSSI) and shall only be responsible for the contents and services supplied on the Linked Sites to the extent that it has effective knowledge of the unlawfulness and has not deactivated the link with due diligence. In the event that the User considers that there is a Linked Site with unlawful or inappropriate content, he/she may notify GRISOMA HOTELERA, S.L. in accordance with the procedure and effects established in clause 6, without this notification in any case entailing the obligation to remove the corresponding link.

Under no circumstances shall the existence of Linked Sites presuppose the existence of agreements with the managers or owners of the same, nor the recommendation, promotion or identification of GRISOMA HOTELERA, S.L. with the statements, contents or services provided.

GRISOMA HOTELERA, S.L. has no knowledge of the contents and services of the Linked Sites and therefore shall not be liable for any damage caused by the unlawfulness, quality, out-of-date nature, unavailability, error or uselessness of the contents and/or services of the Linked Sites or for any other damage that is not directly attributable to GRISOMA HOTELERA, S.L.

  1. Data protection

You can consult our Data Protection Policy to find out how we use your personal data.

  1. Communication of activities of an illicit and inappropriate nature

In the event that the User or any other Internet user becomes aware that the Linked Sites refer to pages whose contents or services are illicit, harmful, denigrating, violent or contrary to morality, he/she may contact GRISOMA HOTELERA, S.L. indicating the following points:

  • Personal details of the caller: name, address, telephone number and e-mail address
  • Description of the facts that reveal the illicit or inappropriate nature of the Linked Site
  • In the event of violation of rights, such as intellectual and industrial property, the personal details of the holder of the infringed right when this is a person other than the communicating party
  • You must also provide the title accrediting the legitimacy of the holder of the rights and, where appropriate, the title of representation to act on behalf of the holder when it is a person other than the communicating party
  • Clear declaration that the information contained in the claim is accurate.

The receipt by GRISOMA HOTELERA, S.L. of the communication provided for in this clause shall not imply, in accordance with the provisions of the LSSI, effective knowledge of the activities and/or contents indicated by the communicating party.

Likewise, the title accrediting the legitimacy of the holder of the rights and, where appropriate, that of representation to act on behalf of the holder when it is a person other than the communicating party must be provided; Express declaration that the information contained in the claim is accurate.

  1. Notifications

All notifications and communications made by the parties shall be valid in accordance with the means permitted by law. Those relating to this Portal shall be considered effective, for all purposes, if they are made through the Portal itself.

  1. Modifications

GRISOMA HOTELERA, S.L. reserves the right to make any modifications it deems appropriate to its website without prior notice, and may change, delete or add both the contents and services provided through the website and the way in which they are presented.

Furthermore, these terms and conditions may change at any time. The modifications will come into force from the moment of their publication.

  1. Social Networks

Grisoma Hotelera, S.L. is present on various social networks and platforms, therefore, when accessing any of these or other networks, it must be taken into account that the applicable conditions of use are those established by each platform, in which Grisoma Hotelera, S.L. does not intervene.

  1. Legislation

This Legal Notice is governed in each and every one of its aspects by Spanish law. Provided that the applicable law allows the waiver of the established legal jurisdiction, the courts of Malaga are designated as the jurisdiction to settle possible disputes, with the user expressly waiving any other jurisdiction that may correspond.

Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/

Data Protection by PRIVACIDAD GLOBAL

www.privacidadglobal.com


PRIVACY POLICY

This legal text gives details of how we collect and process your personal data through your use of our website www.granhotelguadalpin.com, including any information you may provide to us through the site when you sign up for a service, register for our newsletter or provide your contact details through the form provided for this purpose.

When you provide us with your data, we inform you that our services are not possible for those persons who are not able to give consent, so when you send us the forms, you guarantee that you have sufficient capacity to give consent.

Below we inform you of the data protection policy of: Grisoma Hotelera, S.L.

  1. Responsable del tratamiento.

Contact details of the person responsible: GRISOMA HOTELERA, S.L., C/ Edgar Neville, s/n. Marbella. C.P. 29660. Málaga, C.I.F: B57116923 and email informatica@guadalpinhotelbanus.com

Registro Mercantil de Málaga T 1881 , F 68, S 8, H PM 40058, I/A 2 (13.08.10)

GRISOMA HOTELERA, S.L., is responsible for your data. (Hereinafter "we" or "us" or "our").

  1. What data do we collect?

The General Data Protection Regulation tells us that personal data is any information about an identified or identifiable natural person, i.e. any information capable of identifying a person. This would not include anonymised data, or percentage data.

The personal data that may be collected directly from the interested party will be treated confidentially and will be incorporated into the corresponding processing activities, owned by Grisoma Hotelera, S.L.

We may process certain types of personal data on our website, which may include:

  • Identity data: name and surname
  • Contact details: email address

We do not collect any data relating to special categories of personal data (data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership and information about your health, genetic or biometric data).

If you are required to collect personal data by law or under the terms of a contract between us and you refuse to provide it to us, we may not be able to perform the contract or provide the service and you must notify us in advance.

  1. How do we collect your personal data?

The means we use to collect personal data are:

  • Through the form on our website, through our contact emails, by telephone or post, when:
    • You request information about our products or services
    • You contract the provision of our services or products
    • You request a quote
    • You subscribe to any of our services or publications.

To ensure the quality of our site, we reserve the right to refuse any registration request or to suspend or cancel a previously accepted registration if we believe that it does not meet these requirements or any other law or regulation. If this happens, we will try to give reasons for our decision, but we cannot undertake to do so in all cases.

  • Through technology or automated interactions: On our site we may automatically collect technical data about your computer, browsing actions and usage patterns. This data is collected through cookies or similar technologies. If you would like more information, you can view our cookie policy here.
  • Through third parties:
    • Google: analytical data or search data. Outside the European Union.
      Purpose and legitimacy for the use of your data.
  1. Purpose and legitimacy for the use of your data.

The most common uses of your personal data are:

  • For the formalisation of a contract between GRISOMA HOTELERA, S.L. and you.
  • When you consent to the processing of your data.
  • When we need them to comply with a legal or regulatory obligation.
  • When it is necessary for our legitimate interest or that of a third party.

The User may revoke the consent given at any time by sending an email to informatica@guadalpinhotelbanus.com or by consulting the section on exercising rights below.

Below is a table showing the ways in which we will use your personal data and the legitimacy for its use, as well as the type of personal data we will process. We may process some personal data for additional legal reasons, so if you need details please send an email to informatica@guadalpinhotelbanus.com

Purpose Type of data Legitimacy for processing
To request information through our contact forms Name
Surname
E-mail
Consent of the data subject
To subscribe to our newsletter E-mail Consent of the data subject


Commercial communications:
you will only receive communications if

  • You have requested information from us or have contracted a product or service from us.
  • If you provided us with your details, accepting the box provided for this purpose on our form.
  • Provided that you have not expressed your wish to stop receiving such communications.

We obtain your express consent before sending you any communication, and you may request at any time that we stop sending you communications by email to informatica@guadalpinhotelbanus.com

When you opt out of receiving communications from us, your personal data will continue to be stored as a result of your contracting with us in order to comply with legal requirements.

Purpose: We will only use your data for the purposes for which we collect it, unless we reasonably consider that we should use it for another purpose, notifying you in advance so that you are aware of the lawful reason for processing and provided that the purpose is compatible with the original purpose.

  1. How long will we keep your data?

They will be kept for the time necessary to fulfil the purpose for which they were collected and to determine any possible liabilities that may arise from this purpose and from the processing of the data. The provisions of the different regulations regarding the retention period shall apply, insofar as they are applicable to the present processing. Data of subscribers by e-mail or form: From the time the user subscribes until he/she unsubscribes.

  1. Minors

Grisoma Hotelera, S.L. does not authorise minors under 14 years of age to provide their personal data through the means provided on this website (filling in the web forms for requesting services, contact or by sending e-mails). Therefore, persons who provide personal data using these means formally state that they are over 14 years of age and Grisoma Hotelera, S.L. shall be exempt from any liability for failure to comply with this requirement.

If your child under the established age limit has provided personal information to Grisoma Hotelera, S.L., please contact Grisoma Hotelera, S.L. in order to request the exercise of your applicable rights.

In those cases in which the services offered by Grisoma Hotelera, S.L. are intended for minors under 14 years of age, the means will be provided to obtain the authorisation of the minor's parents or legal guardians.

  1. Exercise of Data Protection Rights:

How to exercise these rights? Users may send a communication to the registered office of Grisoma Hotelera, S.L. or to the e-mail address informatica@guadalpinhotelbanus.com, incluyendo en ambos casos fotocopia de su D.N.I u otro documento de identificación similar, para solicitar el ejercicio de los siguientes derechos:

- Access to your personal data: you may ask Grisoma Hotelera, S.L. whether it is using your personal data.
- To request their rectification, if they are not correct, or to exercise the right to be forgotten with respect to them.
- To request the limitation of the treatment, in this case, they will only be kept by Grisoma Hotelera, S.L for the exercise or defence of claims.
To oppose their processing: Grisoma Hotelera, S.L. will stop processing the data in the way you indicate, unless for legitimate reasons or for the exercise or defence of possible claims, they must continue to be processed.
- To data portability: if you want your data to be processed by another company, Grisoma Hotelera, S.L. will facilitate the portability of your data to the new data controller.

You may use the forms made available to you by the Spanish Data Protection Agency to exercise your aforementioned rights: Here
Claim before the AEPD: if you consider that there is a problem with the way in which Grisoma Hotelera, S.L. is treating your data, you can address your claims to the corresponding control authority, being in Spain, the competent for this: Agencia Española de Protección de Datos.
We will ask you for specific information to help us confirm your identity and guarantee your right to access your personal data (or exercise any other of the aforementioned rights). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.
All requests will be dealt with by us within the specified legal deadline of one month. However, it may take longer than one month if your request is particularly complex. In this case, we will notify you and keep you updated.

  1. Disclosure of data: provision of services.

In the course of our work, we may need the assistance of third parties, who will only process the data for the purpose of providing the contracted service, and with whom we have appropriate measures in place to safeguard your rights:

- Service providers who provide system administration and information technology services.
- Professional advisers including lawyers, auditors and insurers who provide banking, legal, insurance and accounting consultancy services.

All processors to whom we transfer your data will respect the security of your personal data and process it in accordance with the GDPR.

We only allow such processors to process your data for specified purposes and in accordance with our instructions. However, in order to comply with transparency requirements, you may request a list of the companies that provide services to us by sending an email to: informatica@guadalpinhotelbanus.com

  1. Data Security.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised manner, modified or disclosed. In addition, we restrict access to your personal data to those employees, agents, contractors and other third parties who have a business need to know that data. They will only process your personal data in accordance with our instructions and are bound by a duty of confidentiality.
We have implemented procedures to deal with any suspected breach of your personal data and will notify you and the Supervisory Authority in the event of a breach of security as regulated in Articles 33 and 34 of the GDPR.

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