FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

There is an outdoor swimming pool, it is not heated. There is a children pool.

Gran Hotel Guadalpin Banus 5* has the best available rate guaranteed on its Website. With the Best Available Rate Guaranteed programme you can be sure that you will find the best rates published on our website. We are certain that you will not find a lower price and if you do, we guarantee to match that rate.

The breakfast in Gran Hotel Guadalpin Banus 5* is a complete buffet and it is always included for reservations made through our website.

* Breakfast in room service: extra supplement.
* Express breakfast service: for early-rising guests, we offer a service of coffee and pastries, free of charge, in the hotel hall from 4:00 a.m. to 8:00 a.m.

We offer buffet breakfast from 8:00 a.m. to 11:00 a.m. at Lorea Restaurant and terrace with sea view.
Once in the hotel, press B in the elevator to get to the gastronomic floor.

You can find a map of the hotel whereabouts, address, coordinates and GPS coordinates in our contact page. From there you'll also be able to get directions clicking on the "Directions" button of the map.

There is a Taxi Stop at the main entrance of the hotel. If there are no available taxis outside do not hesitate to ask at the front desk.

We can organize a private car transfer from Malaga airport or train station to the hotel for 100,00€ one way up to 4 passengers. If you wish to book a transfer please contact our guest service department through the form you can find in our Hotel Extras page.

Please remember that you must book 24 hrs in advance. Your transfer service will only be confirmed once you have received our confirmation.

We can offer rental car service at the front desk. Do not hesitate to contact recepcion@guadalpinhotelbanus.com for further information.

You can find all the information about our restaurants and gastronomic services in our "Gastronomy" section.

The check-in time is from 16:00h on and the check out time is before 12:00h. Early check-in or late check-out will depend on the availability upon arrival.

To find information about golf in Gran Hotel Guadalpin Banus 5* visit our "Golf" section.

Pets are NOT accepted in the hotel, with the exception of service dogs as required by the Spanish legislation.

Gran Hotel Guadalpin Banus 5* offers their guests a babysitting service that must be booked in advance. Do not hesitate to contact recepcion@guadalpinhotelbanus.com for further information.

The hotel has a children playground for the youngest, but we do not have kids club or specific activities for them. There is a children pool.

We can offer family rooms with two bedrooms, do not hesitate to contact reservas@granhotelguadalpin.com for further information.

The hotel has sunbeds and umbrellas at no extra cost for hotel guests. The sunbeds can not be booked.

The hotel is located on a sandy beach.

Visit our "Moët & Chandon Lounge Beach club" page.

Visit our "Pool Bar" page.

A Towel Card per person will be provided upon check-in at the reception. You will get a towel in return of the Towel Card at the towels point located in the pool area. You can always get your Towel Card back by returning your towel. Do not leave your towels behind when you leave the pool area.

The Towel Card must be returned when you check-out at the reception to avoid an extra charge.

It is possible to connect rooms on request. The connecting rooms are:

  • Standard family room consisting of 2 bedrooms with en-suite bathroom, living room, kitchenette and furnished terrace without sea or pool view
  • Superior family room consisting of 2 bedrooms with en-suite bathrooms, living room, kitchenette and furnished terrace with sea and/or pool view
  • Standard Deluxe family room consisting of 2 bedrooms with en-suite bathrooms, living-dining room, kitchenette, terrace + furnished roof terrace with private jacuzzi without sea or pool view
  • Superior Deluxe family room consisting of 2 bedrooms with en-suite bathrooms, living-dining room, kitchenette, terrace + furnished roof terrace with private jacuzzi with sea and/or pool view
  • Family Suite Banus with frontal sea view consisting of 3 bedrooms with double bed and en-suite bathroom, living-dining room, kitchenette and terrace with frontal sea view
  • Family Presidential Suite with frontal sea view consisting of 3 bedrooms with double bed and en-suite bathroom, living-dining room, kitchenette and terrace with frontal sea view terrace + large roof terrace with Jacuzzi

You can find a description of all our rooms at our Rooms page. To book these rooms contact reservas@granhotelguadalpin.com

Minors must be accompanied by adults (their parents, guardians or legal representatives)

Yes, it is required a credit card number and expiry date to guarantee your reservation. No charge will be done unless required through rate conditions or in case of No Show or non compliance with the cancellation policy.

Direct payment upon check-out in cash, credit or debit card (we accept American Express). Should you wish to prepay your stay by bank transfer, just ask for bank account details and send us the transfer copy by email to reservas@granhotelguadalpin.com

You can cancel or modify your booking without any fees:

  • 48h before your day of arrival except Easter Week, July and August
  • 7 Days before your day of arrival during Easter Week, July and August except if a special offer or promotion specifies other terms and conditions . Excepting special conditions (Ex. Non refundable rate).
    Any cancellation done within this period 1 night stay will be charged. In case of No Show, 100% of the first night will be charged.

You can cancel your booking directly through our Booking Cancellation page.

Baby cots are free for children up to 2 years old (on request). One baby cot is permitted in all room types except in single rooms.

Extra beds are free of charge for children up to 12 years old (on request).

Extra bed from 12 years old on: 66.00€ per night with VAT and breakfast included for reservations made through our website or Reservations Department.

Only one extra bed is permitted in all suites for only one person. Extra beds are not available in the single or double rooms.

Private parking available at Gran Hotel Guadalpin Banus 5* with a cost of 15€ per day VAT included. It is not necessary to book in advance.

Gran Hotel Guadalpin Banus 5* offers free WIFI internet connection throughout for all hotel guests. There's no wifi signal by the beach. Reception will provide guests with user and password details.
There is a also computer available in front of the Reception desk that can be used for an extra cost.

Two Superior Junior Suites available for persons with reduced mobility. They have to be booked on request and are subject to availability. Please do not hesitate to contact reservas@granhotelguadalpin.com for further information.

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