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Frequently Asked Questions FAQs

Breakfast

Breakfast in Hoteles Guadalpin 5*

The Breakfast in Hoteles Guadalpin 5* is a complete Buffet and it is always included.

* Breakfast in room service:  Extra supplement.
* Express Breakfast Service: For early-rising guests, we offer a service of coffee and pastries, free of charge, in the Hotel hall from 4:00 a.m. to 8:00 a.m.
Best Available Rate

Best Available Rate Guaranteed

Hoteles Guadalpin 5* guarantees the best available rate guaranteed on its Website. With the Hoteles Guadalpin Best Available Rate Guaranteed Programme you can be sure that you will find the best rates published on our website. We are certain that you will not find a lower price and if you do, we guarantee to match that rate.
Cómo llegar How can I reach Hoteles Guadalpin?
We have at your disposal detailed driving instructions and location maps of our hotels in the following links:
Driving instructions for Gran Hotel Guadalpin Banus
Driving instructions for Gran Hotel Guadalpin Marbella & Spa
Driving instructions for Gran Hotel Guadalpin Byblos Spa
Taxis

Taxis

Taxis Stop at the main entrance of the hotel.
Transfer

How can I arrange a transfer for the Airport?
For more information about prices, distances, etc. please check our Transfer Service Section. Please remember that you must book 24 hrs in advance. Your transfer service will only be confirmed once you have received our confirmation.

El Tiempo Where can I check the weather?
Visit our sections
Weather in Marbella - Weather in Puerto Banus - Weather in Fuengirola-Mijas
Alquiler de coches Where can I rent a car ?
You can rent a car online in our own website with our partner EUROPCAR , click at rent a car.
Restaurantes

Which are the restaurants opening & closing times? Is it necessary to book in advance? Can I do it online?
Puede encontrar toda la información sobre nuestros restaurantes en las siguientes direcciones:
Restaurants in Gran Hotel Guadalpin Banus
Restaurants in Gran Hotel Guadalpin Marbella & Spa
Restaurants in Gran Hotel Guadalpin Byblos Spa
Restaurants timetable & closing days
We also remind you there is a 24 hrs room service at your disposal.

Horario What are the check in & check out times?
The check in time is from 16:00 h on and the check out time is before 12:00 h.
Golf Which golf facilities & services do the hotels offer? Are there any special golf packages with accommodation?
Visit our Golf sections:
Golf in Gran Hotel Guadalpin Banus
Golf in Gran Hotel Guadalpin Marbella & Spa
Golf in Gran Hotel Guadalpin Byblos Spa
Babysitting Do the hotels offer a babysitting service?
Hoteles Guadalpin 5* offer their Guests a Babysitting service that must be booked in advance. For more details please visit our Babysitting section.
Animales Are animals accepted in the hotels?
Animals are only accepted in Gran Hotel Guadalpin Byblos Spa 5* GL (maximum 5 kg). In Gran Hotel Guadalpin Marbella & Spa & Gran Hotel Guadalpin Banus, animals are NOT accepted.
Salud y Belleza

Which are the Health & Beuty facilities in the hotels? And the treatments or special packages with accommodation?
Our Hotels feature sophisticated Spa Centres. In the following links you will find detailed information about facilities, treatments, online bookable special health & beauty packages with accommodation , online treatments reservations, times, contact details...:
Health & Beauty in Gran Hotel Guadalpin Banus
Guadalpin Spa in Gran Hotel Guadalpin Marbella & Spa
Spa Centre in Gran Hotel Guadalpin Byblos Spa

Actividades

Is the hotel children friendly? Which activities are available for children?
Hoteles Guadalpin 5* offer a Children Playground for the youngest with lots of activities. If you wish detailed information, please visit our following sites:
Children Playground in Gran Hotel Guadalpin Banus
Children Playground in Gran Hotel Guadalpin Marbella & Spa
Children Playground in Gran Hotel Guadalpin Byblos Spa
Babysitting service at Hoteles Guadalpin 5*

Playas y Chiringuitos

Where can I find information about beaches & "Chiringuitos"?
You can find information about our facilities in the beach clicking in our following sites:
Beach Club in Gran Hotel Guadalpin Banus

Towels Complimentary pool/beach towels for Guests
A Swimming Card per person will be provided upon check in at Reception. You will get a towel in return of the Swimming Card at the Towels point located in the pool area. You can always get your Swimming Card back by returning your towel.

The Swimming Card must be handed in upon check out at Reception to avoid an extra charge.
Playas y Chiringuitos

Are there any connecting rooms?
There is the possibility of connecting rooms on request in Gran Hotel Guadalpin Banus and in Gran Hotel Guadalpin Byblos Spa 5*.
See Gran Hotel Guadalpin Banus room types descriptions.
See Gran Hotel Guadalpin Byblos Spa room types descriptions.
In Gran Hotel Guadalpin Marbella & Spa, there are fantastic Family 2 or 3 Bedrooms Suites featuring spacious living room, fully equipped kitchen, 2 or 3 bathrooms and private terrace.
See Gran Hotel Guadalpin Marbella & Spa room types descriptions.

Credit Card Is it necessary to leave credit card details when making a reservation?

Yes, it is required a credit card number and expiry date to guarantee your reservation. We remind you that no charge will be done.
Payment Method Payment Method

Direct payment upon check out. Should you wish to prepay your stay by bank transfer, just ask for bank account details and send us the transfer copy by fax to +34 952 66 94 04.
Cancellation Policy Which is the general cancellation policy?

Hoteles Guadalpin 5* Cancellation and No Show policy

Gran Hotel Guadalpin Marbella & Spa & Gran Hotel Guadalpin Banus
Low Season: 24hrs
(01.01.10-29.03.10 & 13.10.10-31.12.10)

Mid Season: 48 hrs.
(05.04.10-15.07.10 & 29.08.10-12.10.10)

High Season: 7 days
(29.03.10-04.04.10 & 16.07.10-28.08.10)


Gran Hotel Guadalpin Byblos Spa 5* GL
Low Season: 24hrs
(19.10.09-31.12.09 & 01.01.10-15.07.10 & 29.08.10-31.12.10)

High Season: 7 days
(16.07.10 - 28.08.10)

After that period one night will be charged.
100% of the first night will be charged in case of No Show.

Access to Booking Cancelations:
Gran Hotel Guadalpin Marbella & Spa 5*
Gran Hotel Guadalpin Banus 5*
Gran Hotel Guadalpin Byblos Spa 5* GL

Playas y Chiringuitos

Cots & extra beds

  • Baby Cots are free for children up to 2 years old (on request). One baby cot is permitted in all kind of room types except in Classic Double Room in Gran Hotel Guadalpin Banus.
  • Extra beds are free for children up to 12 years old with buffet breakfast included (on request). Only 1 extra bed is permitted in all kind of Suites (not in Doubles Rooms).
    Gran Hotel Guadalpin Marbella & Spa & Gran Hotel Guadalpin Banus
    Extra bed from 12 years old on: 60 € + VAT per nigh in room only.
    Gran Hotel Guadalpin Byblos Spa 5* GL
    Extra bed from 12 years old on: 60 € + VAT per nigh with buffet breakfast included.
Parking

Is there a private parking in the Hotels?

  • There is a private parking in Gran Hotel Guadalpin Marbella & Spa 5* and in Gran Hotel Guadalpin Banus 5* and there is a free exterior parking in Gran Hotel Guadalpin Byblos Spa 5*. Parking on the hotel premises: 11,22€/day + VAT if booked with the room online before the arrival date. Once in the hotel, the price would be 15€/day VAT included.
 Car Parking Booking Form
Internet

Do the Hotels offer Internet service?

  • Gran Hotel Guadalpin Marbella & Spa & Gran Hotel Guadalpin Banus offer free WIFI internet connection throughout for all the Hotel Guests (own laptop). Reception will provide Guests with user and password details. You can also connect in Gran Hotel Guadalpin Marbella & Spa Business Center and Gran Hotel Guadalpin Banus Business Center 
  • Gran Hotel Guadalpin Byblos Spa 5* GL offers free WIFI internet connection in the Reception Area, and ADSL connection in the guest rooms with an approximate extra cost of 12 € + VAT / 24 hrs. In our Business Center, there is internet connection with an approximate extra cost of 3 €  per 1/2 h.
Excursiones

Do the Hotels offers Leisure Activities and Excursions?

Desayunos

Help for Bookings Online

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